Order Cancellation Policy

We understand that situations may arise where you need to cancel your order. Please review the terms below to understand how cancellations are handled.

1. Orders Not Yet Shipped

If your order has not yet been shipped, you may request cancellation through any of our customer service contact methods. Once approved, you will receive a full refund of the total amount paid. No fees will be applied for canceling orders prior to shipment.

2. Orders Already Shipped

Orders that have already been shipped cannot be canceled. However, you may initiate a return after delivery. To do so, please follow the return instructions included with your shipment or reach out to our customer service team for assistance.

3. Refund Information

Processing Period: After your cancellation request is approved, refunds will be processed within 1–5 business days.

Payment Method: Refunds will be credited back to your original payment method. Please allow additional time for your financial institution to complete the transaction.

4. Help and Contact

If you have any questions or require support regarding order cancellations, please feel free to contact us through our available support channels at any time.